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Overview

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, you can contact us at info@studiosunneva.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

OUR RETURNS PROCESS

Step 1: Read our return policy above to determine whether your order qualifies to be refunded/returned.

Step 2: Submit an inquiry for return at info@studiosunneva.co.uk .

Step 3: We provide the return address and shipment labelling instructions. If you do not follow our instructions, we cannot give you your refund.

Step 4: You ship the item at your own cost. We do not cover the cost of return shipping or provide pre-paid labels. Please print out your order confirmation email and include it in the returning package.

Step 5: Notify us via email that you have sent your return and provide us with your tracking number if applicable.

Step 6: We will process your return within 3-5 business days of receiving your returned items.

You can always contact us for any return question at info@studiosunneva.co.uk.

The above is only applicable if the item is not damaged. If item is damaged please refer to the “Damages and Issues” section.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Exchanges European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Import taxes & VAT
Studio Sunneva does not cover the costs of import fees nor customs duties for international orders, it is the responsibility of the customer to ensure these are paid. Any orders returned to the warehouse or destroyed by customs will not be refunded. Studio Sunneva does not accept any responsibility for items which are not delivered due to import taxes and/or custom fees not being paid.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note that shipping cost will not be refunded to the buyer.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@studiosunneva.co.uk.